Services · Support
AI tools get worse without care. We keep them sharp.
AI products change often, sometimes without warning. A support agreement means someone is watching, fixing and improving what you rely on, and reporting what it saves.
What's included
A set fee, a set response time and a set number of hours.
Monthly, every six months or yearly. Paid whether or not anything breaks, so we're on hand when it does.
- We watch every AI tool we built: accuracy, cost and failures
- Updates when a maker changes or breaks something
- Fixes to anything we set up or built
- Training for new hires
- A monthly report: hours saved and dollars saved
- A quarterly review to pick the next project
- Office hours for your staff
Who pays for what
No surprises after go-live.
- Our mistake
- Free in the 30-day fix period after go-live. After that, under the support agreement.
- A maker changes something
- Covered by the support agreement, or billed hourly without one.
- You want something new
- Quoted separately, as new work.
- A product fails or shuts down
- With a support agreement, we help you work around it. Replacing a product is quoted as an Implement job.
Optional
Your own AI team, when you're ready.
For mid-size and larger companies, the planned end point is that you don't need us day to day. Often the best person is already on your staff.
- 1 · Define
- We write the role and the skills it needs.
- 2 · Find
- We help write the job post and run the technical interview, or pick someone already on staff.
- 3 · Train
- One-on-one coaching and hands-on time on every tool we set up or built.
- 4 · Step back
- Over three to six months they take over a little more each month while our hours go down.
Already running AI tools that need care?
We start with a paid health check to see what you have.